Privacy Policy

1. Introduction

Tô Minh Tiến, doing business as SOLI AI ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our AI consulting services.

SOLI AI operates as a sole proprietorship providing consulting services and custom AI solution development. We are currently in development and not a registered company or trademark.

By engaging SOLI AI services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, company name when you reach out for consultation
• Project Data: Information you share during consulting engagements
• Communication Data: Emails, consultation notes, project requirements, and feedback

2.2 Automatically Collected Information

• Device Information: Basic technical information when you visit our website
• Cookies: Essential cookies for website functionality (see Cookie Policy)

3. How We Use Your Information

We use your information for the following purposes:

• Consultation Services: Provide AI consulting and custom solution development
• Communication: Respond to inquiries and provide project updates
• Service Improvement: Develop and improve our consulting methodology
• Legal Compliance: Meet legal obligations and protect rights

4. Data Processing

4.1 How Your Data is Used

• Consultation Work: Data you share is used solely for your specific consulting engagement
• Confidentiality: Your business information is kept confidential and not shared with other clients
• Client Control: You maintain ownership and control of your data

4.2 Data Retention

We retain your data only as long as necessary for the consultation engagement and legal requirements:

• Project Data: Retained for the duration of engagement plus reasonable period for follow-up
• Contact Information: Retained until you request deletion
• Communication Records: Retained for legal and contractual purposes

5. Data Sharing and Disclosure

We do NOT sell your personal or business data. We may share information only in these circumstances:

5.1 Service Providers

We may work with trusted third-party service providers as needed for consulting engagements. Any service providers are contractually bound to protect your data.

5.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

5.3 With Your Consent

We will not share your data with third parties without your explicit consent.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Data encrypted in transit using industry-standard protocols
• Access Control: Limited access to your data on a need-to-know basis
• Confidentiality: Professional confidentiality standards applied to all consulting work
• Secure Communication: Use of secure channels for sharing sensitive information

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights (GDPR & Privacy Laws)

You have the following rights regarding your data:

• Access: Request a copy of your personal data we hold
• Rectification: Correct inaccurate or incomplete data
• Erasure (Right to be Forgotten): Request deletion of your data
• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at tien.tominh@gmail.com. We will respond within 30 days.

8. International Data Transfers

SOLI AI is based in Vietnam. Your data may be processed in Vietnam, United States, or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Privacy Shield Framework compliance (where applicable)
• Data Processing Agreements with all third-party processors

9. Children's Privacy

SOLI AI services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of SOLI AI after changes indicates acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact:

12. Data Protection Contact

For GDPR-related inquiries or data protection questions, contact Tô Minh Tiến directly at tien.tominh@gmail.com.

As a sole proprietorship, SOLI AI does not have a separate Data Protection Officer. All data protection responsibilities are handled personally by Tô Minh Tiến.